F. A. Q.   |   常见问题

Cháng  Jiàn  Wèn  Tí

Frequently Asked Questions

Yes. It is completely free for anyone to sign-up and sign-in on the ChinaClife planet. After sign-in, you will become our normal residents and then obtain access to free up-to-date stories and other free resources.

It is simple and recommended for any visitor to create a free account on ChinaClife so that full content of free stories could be unlocked after sign-in.

Any visitor can become a normal resident after Sign-up or Sign-in with success. It is free for users to start reading free English-Chinese bilingual stories and other free resources. If you are interested in getting to know up-to-date news, information, culture, guide about the modern China and their peoples life, you can start with a free resident account on ChinaClife planet.

The Paid Premium memberships on ChinaClife planet are flexible and suitable for any degree of Chinese learners or China enthusiasts. If you will or are learning the Chinese language, popular China websites and apps, soft life skills, helpful travel tips, a Premium account will be recommended for you.

After becoming a Premium member, you can unlock full content of all China stories, articles, resources and guides, as well as beneficial function exclusive for Premium members.

Thank you for your interest in join our Premium member club. Below are 3 simple steps to create your Premium account.

1.  Go to visiting the Premium Pricing page and choose a Premium plan.

2.  You will be taken to a Membership Checkout page, where you will be asked to provide basic sign-up information on ChinaClife, including your username, E-mail address, a password. If youve already got a ChinaClife account, you can log in firstly.

3.  Since the Premium plan might have a fee, you will be asked to click a pay button such as the "PayPal Check out" button and then you will be taken to the PayPal website to Completed your membership payment. Your Premium membership access will not be confirmed until a successful subscription payment has been received.

We accepts payment via the current payment methods indicated at time of purchase, which may include paying with PayPal account or a Credit Card.

Yes. If you have got a Coupon offered by ChinaClife, you can use Coupon at Membership Checkout page.

In Membership Checkout, you will find the sentence starting with Do you have a discount code? …”, please click the link Click here to enter your discount code”, input the coupon code information and then click Apply button to obtain a discounted price.

Sorry. Your membership is ONLY for one ChinaClife account and can not be shared with other account or people.

Yes. You can change or upgrade the membership level in order to get access to more valuable content on our planet. Follows are the instructions:

1.  Log in to your membership account.

2.  From your My Account page, click the link to Change Membership Level.

3.  An overview of our available membership levels and Buy Now buttons to upgrade or downgrade will appear there.

4.  After you select a new membership level, you will be directed to a checkout page in order to complete your membership subscription.

5.  Your previous subscription payment will be cancelled and a new subscription payment will be created. Your increased or decreased access will not be confirmed until a successful subscription payment has been received for your new membership level.

If you purchase a subscription to Paid membership that automatically renews, It is available for you to cancel the recurring Premium subscription at any time before the end of the current billing period.

Once you click Cancel from your My Member Account page, the cancellation will take effect on the next billing period. You will retain access to the Premium benefits from the time you cancel until the start of the next billing period, and will not receive a refund for any remaining days in your current billing period.

Since the Premium memberships unlock virtual, intangible, unmeasurable contents and resources on ChinaClife, the subscription fees of Premium membership paid on ChinaClife are final and nonrefundable.

Before your decision on a purchase of Paid membership, you are able to visit various free stories, content, pages opened to visitors and normal residents after sign-up or sign-in.

We are sorry that you are choosing to cancel your membership. Below are the steps to canceling your current membership subscription.

1. Log in to your account.

2. Go to your Membership Account page, here your current membership subscription will be listed under the "My Memberships" title. Please have a check on it.

3. Then click the link "Cancel" to proceed with a confirmation page, where you are free to choose either "Cancel this Membership" or still keep it.


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